Error Messages

Scroll down or use the menu at right to find solutions to common error messages.

Memory Access Error

A recent Windows Security Update (KB2698365) changed the way some memory space can be addressed. The update addresses a possible website security vulnerability but  prevents a number of MedEDocs users from accessing the MedEDocs system.

The breakage affected a significant number of educational, corporate and small business systems. This was an unintended consequence of the security update. Microsoft has developed a patch to restore functionality for those customers affected. Microsoft plans to establish a public download site for the patch, however Microsoft has made a private version of the patch available for MedEDocs customers. If you are experiencing problems accessing the MedEDocs system, or if you have uninstalled KB2698365 in order to restore functionality, contact Bob directly to determine if the patch should be applied.

In response, MedEDocs has updated our applications.  Please update your software today.  (downloads and updates )

Error 5868

This is caused when the Microsoft Word window was maximized in the previous session. Install Version 1.8.1 or later to fix.

Work around - To fix the problem open Word outside of the software. Double click on the Word window title bar (This will restore the Word window from Maximized to Normal state). Close Word. You should be able to work again.

Error 4605

This is caused when the software attempts to open a copy of Word that has not been activated. Microsoft Word/Office versions 2002 (XP) and newer must be activated prior to use with MedEDocs.

Error Unexpected Error (0x80070002)

This is caused when the report viewer can not access the Central Server. The most common cause is a browser that is set to work offline. The ReportViewer software uses the browser settings. Follow the directions on the error message window. Open your browser and deselect Work Offline.

InstantText - Error on linking

Error message, "Automation Error. An outgoing call cannot be made since the application is dispatching an input-synchronous call."

This is caused when Instant text is set to dock with Word inside of the MedEDocs Edit window. This was possible with earlier versions of MedEDocs but not with version 1.8.0 or later.

There are a couple of things that you need to do to make instant text work with the later versions.

First, You will need to make some changes to the InstantText ini file named "ProdPref.ini". You will find it under C:\InstantText\Settings\

Note: If there is not a folder named "settings" under C:\InstantText look in Exec32.

Double click to open the file.

Look for the section for Word. It should look something like this. Make sure that the lines in red are exactly like below. If thery are not there, add them. You should not alter the lines in black, they are unique to your pc.


Then under the MedEDocs section make sure that Automatic docking is set to 0 and that automaticlinking is either set to 0 or removed. This will make IT link with the Word window rather than edit.


The next thing that you need to do is to resize your edit window prior to starting InstantText.

Resetting the File Menu in MS Word

Problem: Word causes an error when trying to open with the MedEDocs Transcription Module. Normally, when Word is opened as a component of the MedEDocs Transcription Module, the File menu is modified. The Open, Save and Save As commands are disabled so that these operations can be handled by the transcription module and not Word. When MedEDocs is closed, these menu commands are restored so that Word opened independent of MedEDocs will operate normally. When an error occurs and MedEDocs shuts down abruptly, these File menu commands may not be restored correctly. In this case, the commands are not available (greyed out) when Word is opened outside of the transcription module. Follow these steps to restore menu commands on the File menu of Word:

  1. Open Word outside of the MedEDocs Transcription Module.
  2. Open the Tools menu and choose Customize.
  3. Drag the Customize dialogue box out of the way (to the bottom right corner of your screen). To do this, click the colored bar across the top of the dialogue box with the mouse cursor, hold down the left mouse button and drag the mouse to the right. You will not actually use the dialogue box from this point forward, but it must be open in order to perform step 4.
  4. Click the File menu so that the list of commands drops down.
  5. RIGHT click on the menu command that has been disabled.
  6. On the menu that appears, click “Reset.”
  7. Press the Enter key to accept the change.
  8. Press Esc to close the dialogue box.
  9. Click the File menu to confirm that the menu commands appear in black (i.e. no longer greyed out).
  10. Close Word. You may be asked to save changes to the If so, answer Yes.

File Locked For Editing

When a file says locked for editing there is usually a copy open. You may not be able to see the open copy. Often word does not close correctly and when that happens, any open documents remain locked for editing.

Close MedEDocs and any other known copies of Word. Use Ctrl+Alt+Del to bring up the task manager. Click on the processes tab. Look down the list of processes for WINWORD.EXE. (They will not be in alphanumeric order you can click the column title to sort) If you see any instances of WINWORD.EXE, select and terminate the process.

Once you have terminated all instances of Word, it is a good idea to open Word by itself to see if there are any recovered documents or other user messages to dismiss. Close Word and open MedEDocs. The file should be unlocked.

If you do not want to fool with the task manager you can simply restart your computer. This will have the same effect of closing any open copies of Word and releasing the locks on the files.